Are you a detail-oriented professional with a passion for customer service? An exciting position awaits as a Customer Service Coordinator in a dynamic and supportive environment. This role offers the chance to be part of a dedicated team, where your organisational skills and customer-focused approach will be highly valued.

As a Customer Service Coordinator, the primary focus will be on providing outstanding service to customers, ensuring their queries and concerns are resolved efficiently and effectively. This position is ideal for individuals who thrive in a fast-paced setting and take pride in their ability to assist others.

Benefits:

Work-Life Balance: Enjoy a consistent Monday to Friday schedule, allowing you to maintain a healthy work-life balance.

Professional Growth: Engage in continuous learning and development opportunities to enhance your skills and advance your career.

Supportive Environment: Join a team that values collaboration, mutual respect, and a positive workplace culture.

Empowerment to Innovate: The freedom to think creatively and propose new ideas, with the assurance that your contributions will be valued and recognised.

Key Role Responsibilities:

• Handle customer inquiries via phone & email ensuring timely and effective resolution.
• Engage with customers directly listening and understanding the customers needs, dealing with the query directly or ensuring passed to the correct department to action accordingly
• Maintain detailed and accurate records of customer interactions and transactions.

Skills and Experience Required:

• No qualifications required however experience in a customer service office based role (minimum 1 year).
• Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer service software, databases, and tools.
• A positive attitude, patience, and the ability to remain calm under pressure.

Training from day one will be provided.

Temporary position working Monday - Friday 9am-5pm £12.85 per hour.

If you feel this role is for you please use the link to apply today or email your CV to gemma-wale@industria-jobs.co.uk. We look forward to hearing from you!