Industria Personnel Services Ltd. currently has an exciting opportunity for an office administrator to join our successful client based in Quintus Park, Burton.

About our client:

A warehouse distribution and supply chain logistics company specializing in household goods.

Working Hours:

Monday to Friday
⏰ 8:00 AM to 4:30 PM

Pay rate: £13.39 per hour

Duties:

✅ Answer incoming calls and emails from internal and external customers.
✅ Complete all daily reports in a timely manner, including all client/vendor reports, to ensure SLAs are met or exceeded.
✅ Ensure all daily/weekly reports are completed accurately and sent on time.
✅ Liaise daily with all other departments.
✅ Maintain weekly billing files in conjunction with the finance department.
✅ Ensure that client complaints are handled in line with SLAs.
✅ Act as an escalation point of contact for clients/vendors/carriers regarding customer service issues.
✅ Train, mentor, and coach site engineering and maintenance teams on documentation and systems to improve administration standards.
✅ Liaise with the site Inventory Coordinator and cover their role in the event of absence.
✅ Perform other duties as assigned.

The ideal candidate should have:

✔️ At least one year of experience in a similar role.
✔️ Knowledge of SAP software.
✔️ Strong office administration skills, including full proficiency in Microsoft Office.
✔️ Fluency in English, both verbal and written.

Full induction and assessments will be provided for all areas of work. No qualifications required.

Apply online or send your CV to coventry@industria-jobs.co.uk or call us on 02476 634 071.